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Resorts World Las Vegas · 7 hours ago

Representative, Casino Credit

LV Metro Area

Full-time

Onsite

New Grad, Entry Level

$12/hr - $27/hr

0+ years exp

Resorts World Las Vegas is seeking a Representative, Casino Credit to manage credit applications for guests. The role involves processing applications, maintaining customer credit files, and ensuring compliance with regulations while providing excellent customer service.

HospitalityHotelLocation Based ServicesTravelVacation Rental

No H1B

Responsibilities

Process credit applications for casino players; accept applications via phone, fax, email, or mail and process within established company guidelines

Answer phone calls directed to the Casino Credit department, potentially multiple lines at once

Coordinate, gather and enter data from credit applications into the computerized system

Verify and process banking information from various banking institutions

Maintain customer credit files with updated information as prompted by computerized system

Verify and update players’ information and history in both the gaming and player systems

Assist credit operations in the gathering of financial data/consumer reports in the consideration of casino credit to help minimize financial losses to the company

Communicate with Central Credit and other external partners regarding credit applications

Review Central Credit daily report for affected in-house accounts

Ensure compliance with Title 31 and AML/SARC policies and procedures

Assist Casino Marketing, Executives and other external requests as needed

Obtain and maintain position-specific licensing

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc

Other duties as assigned

Qualification

Gaming regulations knowledgeMicrosoft ApplicationsCustomer service skillsTitle 31 knowledgeAML/SARC protocol knowledgePolished appearanceEffective communicationTeamwork