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Crescendo · 6 hours ago

Customer Support Specialist - Temporary (Onsite)

Greensboro, NC

Full-time

Onsite

New Grad, Entry Level

Crescendo is a company focused on peak customer experience performance in the AI era. As a Customer Support Specialist, you will guide customers through inquiries regarding accounts, payments, and orders, providing actionable solutions and building trust with each interaction.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Deliver personable, positive customer support via email, chat, and phone

Troubleshoot and solve customer issues with clarity and care

Spot issue patterns and share insights for process improvement

Balance independence and teamwork to complete tasks on time

Follow communication guidelines and research solutions when needed

Build trust and lasting connections with every customer interaction

Qualification

English communicationProblem-solvingTime managementTech-savvyEmpathyCuriosityAdaptabilityActive listening

Required

Excellent written and verbal English communication skills (EFSET C2 required)

Strong problem-solving and critical thinking abilities

Highly organized, accountable, and dependable

Effective time management with punctuality and schedule adherence

Empathetic, adaptable, proactive, and an active listener

Comfortable working in a fast-paced, dynamic environment

Tech-savvy across web, computer, and mobile tools

Passionate about delivering outstanding customer experiences

Curious, eager, and committed to continuous learning

Benefits

Generous paid time off

Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees

Competitive retirement benefits

Access to free posture-based fitness workouts from home

Training and professional development opportunities