Seam · 4 hours ago
Solutions Engineer
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expSeam builds the infrastructure that connects software to the physical world through smart device connections. As the founding solutions engineer, you will be the primary technical point of contact for customers, helping them with onboarding and support while influencing product direction.
Developer APIsInternet of ThingsProductivity Tools
Responsibilities
Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam. Understand their needs and design solutions that align with their infrastructure using Seam’s platform
Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform
Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows
Support product configuration and deliver minor technical changes required for customer implementations
Support our customers post-implementation by troubleshooting any support inquiries and triaging requests as needed to engineers
Get creative. Help us discovery new ways of working with customers to embed our products inside of theirs to accomplish their goals
Feed customer feedback directly to Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs
Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices
Occasionally, travel to customer offices in person for technical deep dives and solutions architecting sessions
Qualification
Required
5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role
A track record of working directly with customers of varying sizes that have varying levels of technical proficiency
Proficiency coding in [TBD]
Strong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups
An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line
Comfortable in a small and fast moving startup environment
Excited to work in person with the team in San Francisco
Company
Seam
Seam is a platform for managing any device
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.12MKey Investors
Y Combinator
2020-08-25Seed· $0.12M
Leadership Team
Sy Bohy
Co-Founder and CEO
Dawn Ho
Chief Product Officer & Co-founder
Company data provided by crunchbase