Qumulo · 7 hours ago
Senior Customer Success Manager
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expQumulo is the unstructured data platform to store and manage exabyte-scale data anywhere. They are seeking a Senior Customer Success Manager to drive the success of their enterprise customers and OEM/Channel partners, managing the full customer lifecycle from onboarding to retention and expansion.
Big DataCloud Data ServicesCloud StorageData ManagementData StorageEnterprise SoftwareSoftware
Responsibilities
Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals
Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions
Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products
Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals
Churn Mitigation: Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn
Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience
Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth
Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers
Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements
Qualification
Required
8+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment
Proven experience managing enterprise accounts and OEM/Channel partners
Deep technical aptitude in data, storage, and cloud technologies
Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights
Excellent communication, presentation, and relationship-building skills
Experience with CS/CRM tools (e.g., Planhat, Gainsight)
Strong project management and organizational skills; able to manage multiple priorities
Experience managing up to 50 accounts
Company
Qumulo
Qumulo provides a file data platform for multi-cloud environments with large scale file data.
201-500 employees
H1B Sponsorship
Qumulo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (1)
2022 (9)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$347.3MKey Investors
BlackRock Private Equity PartnersNorthern Light Venture CapitalKleiner Perkins
2020-07-16Series E· $125M
2018-06-06Series D· $93M
2017-04-04Series C· $30M
Leadership Team
Douglas Gourlay
President and Chief Executive Officer
Kiran Bhageshpur
Chief Technology Officer
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