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City of New York · 10 hours ago

Director of Operations

New York City, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The City of New York is seeking an experienced Director of Operations to join the Department of Transportation's executive management team. This leadership role involves overseeing operational divisions, managing staffing and policy guidance, and leading citywide initiatives to ensure alignment with agency objectives.

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Responsibilities

Support the First Deputy Commissioner in overseeing six operational divisions and advancing core objectives, long-term priorities, and interagency initiatives

Serve as a senior advisor on operational strategy, workforce management, and program execution

Provide high-level guidance on staffing, operations, and policy

Lead key administrative functions such as hiring and selection of senior division personnel

Develop, review, and refine workplace guidelines and protocols for both field and office staff

Troubleshoot operational challenges that may impede agency goals

Assess and advance space, equipment, and personnel needs across divisions

Participate in agency-wide reviews of hiring and promotional decisions to ensure consistency and alignment with organizational priorities

Provide leadership in the launch and implementation of new or expanded agency programs and coordinate complex initiatives that require collaboration across multiple divisions

Oversee major citywide efforts and ensure that operational components are fully aligned with agency objectives

Supervise the Office of Safety Education and Outreach, managing key Vision Zero and public education initiatives

Serve as a primary representative for DOT in high-level interagency meetings with City Hall, external agencies, and elected officials

Direct agency resources in support of task forces and initiatives led by City Hall

Provide operational support to Borough Commissioner Offices to address borough-level needs promptly and effectively

Coordinate the role of the Commissioner Office in emergency planning, preparedness, and incident response

Qualification

Program managementResource allocationSupervisory experienceStrategic leadershipOperational oversightDecision-makingCollaborationCommunication

Required

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

Education and/or experience equivalent to '1', '2' or '3' above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in '1', '2' or '3' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in '1', '2' or '3' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years