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Banfield Pet Hospital · 2 hours ago

Client service Representative

Roswell, GA

Part-time

Onsite

Entry Level

1+ years exp

Banfield Pet Hospital is a veterinary service provider focused on delivering exceptional care to pets and their owners. The Client Service Coordinator is responsible for managing the flow of clients and pets through the hospital, ensuring excellent communication and service while maximizing the productivity of the veterinary team.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them About Their Pet's Health

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Conduct administrative functions as necessary

Other Job Duties As Assigned

Qualification

Client service skillsCommunication skillsOrganizational abilityMathematical abilityComputer skillsIntegrity & TrustProblem solving skillsTime ManagementLeadershipFlexibility

Required

High School Diploma or equivalent preferred

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances

One year related experience required with customer service preferred

Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills

Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement

Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc

Ability to work at a computer for long periods of time

Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently

The noise level in the work environment is moderately high

Requires sufficient ambulatory skills in order to perform duties while at hospital

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances

Preferred

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Company

Banfield Pet Hospital

Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.

Founded in 1955

Vancouver, Washington, USA

10001+ employees

https://www.banfield.com/

H1B Sponsorship

Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (16)

2023 (13)

2022 (20)

2021 (9)

2020 (20)