Freedom Mortgage · 5 hours ago
Customer Success Agent - Call Center Representative
United States
Full-time
Onsite
New Grad, Entry Level
0+ years expFreedom Mortgage is a company focused on providing exceptional customer service. The Customer Success Agent will support the Call Center operations by answering customer queries, resolving issues, and maintaining a positive attitude while multitasking in a fast-paced environment.
Financial ServicesInsuranceMortgage
Responsibilities
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
Maintain regular and punctual attendance. Comply with all company policies and procedures
Performs other related duties as assigned
Qualification
Required
Must be local to Jacksonville, FL
High School Graduate/GED
0-1 Years related work experience preferred
Ability to multitask and be comfortable in a fast-paced work environment
Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter
Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
Maintain regular and punctual attendance
Comply with all company policies and procedures
Preferred
0-1 Years related work experience preferred
Company
Freedom Mortgage
Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process.
5001-10000 employees
H1B Sponsorship
Freedom Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (25)
2023 (36)
2022 (75)
2021 (88)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$1.55B2025-08-20Debt Financing· $500M
2023-06-27Debt Financing· $1.05B
Leadership Team
Stan Middleman
President, Chief Executive Officer
Steven Fasman
Executive VP & Executive Advisor to the CEO
Recent News
2025-10-24
2025-10-20
Company data provided by crunchbase