Helpdesk Analyst -English, Mandarin, and Japanese jobs in United States
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NTT DATA North America ยท 5 hours ago

Helpdesk Analyst -English, Mandarin, and Japanese

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

NTT DATA is a leading business and technology services provider, and they are seeking a Helpdesk Analyst proficient in English, Mandarin, and Japanese. The role involves providing IT support and training to end-users, managing support issues, and collaborating with internal IT teams.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
Record, Update and Escalate Support issues to the next level in a timely manner
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
Seek, Suggest, Evaluate and implement process and Technology improvements
Willing to learn & grow in other IT Business areas

Qualification

English communicationMandarin communicationJapanese communicationCustomer serviceTroubleshooting skillsIT software troubleshootingIT hardware troubleshootingITIL foundation certifiedTeam playerIndependent work

Required

Excellent English, Mandarin, and Japanese written and verbal communication skills
Exceptional customer service skills
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Preferred

ITIL foundation certified
Flexible
Willing to work in a Rotational 24*7. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement

Company

NTT DATA North America

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NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

H1B Sponsorship

NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)

Funding

Current Stage
Late Stage

Leadership Team

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John Barr
Vice President - Insurance Strategy
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Recent News

AETOSWire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threa...
2025-12-05
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AI bubble to be short-lived, rebound stronger, NTT DATA chief says
2025-12-05
Business Wire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threat Landscape
2025-12-04
Company data provided by crunchbase