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Macy's · 9 hours ago

Platinum Digital Experience Advocate- Hybrid Flex, Late Shift with Weekends

Houston, TX

Full-time

Hybrid

Entry Level

1+ years exp

Macy's is a storied retailer that has been part of American culture for over 160 years. The Platinum Digital Experience Advocate is responsible for delivering exceptional customer service by addressing inquiries through various communication channels and ensuring a positive shopping experience.

Consumer GoodsFashionRetail

Responsibilities

Handle incoming calls, chats, or emails quickly and with a friendly attitude. Always show understanding for the customer's issues. Act promptly to provide a helpful resolution

Create a personal and enjoyable experience that is aspirational yet accessible by using suggestive selling techniques with your customers. Utilize selling skills to help customers with their purchases

Capability to incorporate Macy’s customer experience in every interaction. Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines

Become a product knowledge expert, understanding features and benefits of product. Be an expert on product and style and have a confident fashion and luxury retail voice

Utilize a combination of analytical insights and intuitive thinking to drive innovation forward; complete special projects assigned by senior management and meet performance objectives

Regular, dependable attendance and punctuality

Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice/chat and/or email

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer service experienceCommunication skillsProblem-solving skillsDetail orientationMathematical skillsInterpersonal skillsResearchCollaborationOrganizational skills

Required

Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

The ability to conduct extensive research to provide proper resolution including following up with customers as needed

Capability to approach business challenges and opportunities with creative, strategic, and technical thinking

Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met

Ability to complete financial transactions accurately and proficiently

Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters

Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment

Able to work a flexible schedule including evenings & weekends

Enthusiasm for the fashion and the skills to provide outstanding customer care

Strong organizational skills to manage multiple tasks with moving parts

Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results

Minimum of one year customer service experience