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JDA TSG · 5 hours ago

Tax Manager

United States

Full-time

Remote

Entry, Mid Level

$38/hr - $38/hr

2+ years exp

JDA TSG is seeking a Seasonal Tax Team Manager to lead their tax services group during the upcoming tax season. The role involves providing leadership, mentoring, and performance evaluation for a remote team of tax professionals while ensuring accuracy and process improvement.

ConsultingInformation Technology

No H1B

Responsibilities

Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals

Monitor and evaluate team to identify and provide mentoring and coaching

Implement policy updates through training and change control processes

Identify areas for process improvement at the individual and team level

Analyze daily/weekly/monthly team performance data, deliver performance feedback

Review and manage tax accuracy

Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting

Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner

Execute customer callbacks as requested

Carefully document and keep accurate records of team-related activities

Ensure team members meet milestones during onboarding and training

Qualification

CPAEnrolled AgentRemote ManagementProfessional tax softwareMicrosoft 365CoachingProcess improvementLeadership

Required

You must be a current Enrolled Agent (EA), CPA, or practicing attorney to be considered for these positions!

2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals

Strong technical skills and ability to navigate computer systems and software including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc

A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)