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Remington Hospitality · 3 hours ago

PM Front Desk Agent - Marriott Detroit Metro Airport

Romulus, MI

Full-time

Onsite

New Grad, Entry Level

Remington Hospitality is seeking a Front Desk Agent for their Marriott Detroit Metro Airport location. The role involves greeting guests, managing check-ins and check-outs, and handling reservations and payments efficiently.

HospitalityLeisureTourism

Growth Opportunities

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel

Assist in pre-registration and blocking of reservations when necessary

Promptly, accurately and efficiently know how and where to post all charges

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often

Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly

Review any reservations with special requests and work to block rooms accordingly

Have knowledge of hotel rates, discounts and how to handle each

Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes

Know and follow cancellation procedures and relocation procedures when necessary

Qualification

Front Office computer systemCash handlingHotel rates knowledgeReservations proceduresCommunication skills

Required

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel

Assist in pre-registration and blocking of reservations when necessary

Promptly, accurately and efficiently know how and where to post all charges

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often

Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly

Review any reservations with special requests and work to block rooms accordingly

Have knowledge of hotel rates, discounts and how to handle each

Have working knowledge of reservations and procedures, including how to take same day reservations

Should be able to take reservations in approximately 2 minutes

Know and follow cancellation procedures and relocation procedures when necessary

Company

Remington Hospitality

Glassdoor4.1

A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time.

Founded in 1992