Bodor Laser USA · 12 hours ago
Field Service Engineer/Technician (Bilingual in Mandarin)
Jersey City, NJ
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expBodor Laser USA is a global leader in the development and production of laser-cutting machines. The Field Service Engineer/Technician will support customers by providing technical advice and after-sales service, ensuring optimal use of laser machines through troubleshooting and maintenance.
Mechanical Or Industrial Engineering
Responsibilities
Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit
Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues
Track technical issues and incoming requests from customers
Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers
Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts
Understand layout drawings and blueprints in the installation of equipment
Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers
Identify safety issues on the machines
Provide customer trainings
Write and compose service reports and expense reports
Perform failure mode analyses and make upgrade recommendations
Assist with the final integration and commissioning of complex automation projects as needed
Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed
Regular travel within assigned territories
Other duties as assigned
Qualification
Required
3+ years of related experience on automated CNC machines or fiber laser machines
Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit
Assist personnel and customers with troubleshooting of the laser machine's mechanical and electrical problems, and take appropriate action to resolve customer issues
Track technical issues and incoming requests from customers
Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers
Perform mechanical repair on laser machines at customer's location, and ability to determine if the repair will require special resources or parts
Understand layout drawings and blueprints in the installation of equipment
Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers
Identify safety issues on the machines
Provide customer trainings
Write and compose service reports and expense reports
Perform failure mode analyses and make upgrade recommendations
Assist with the final integration and commissioning of complex automation projects as needed
Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed
Regular travel within assigned territories
Other duties as assigned
Preferred
Bachelor's Degree in mechatronics, automation engineering, or electrical engineering from an accredited university or equivalent with 2+ years' experience on automated CNC machines
Recent experience of installing, repairing, and diagnosing problems of automated CNC machines
Familiar with engineering software, such as SolidWorks, AutoCAD, etc
Able to read and interpret electrical and mechanical drawings and test equipment
Excellent verbal and written communication skills
Demonstrated technical writing skills
Proficiency in Microsoft Word, Excel, and remote communications
Proficient at working independently and as part of a team in a fast-paced environment
Mandarin Chinese reading and speaking ability is a plus
Residing in the NJ / PA/ DE Area is preferred
Self-driven and responsible
Ability to work under pressure
Ability to travel as required (local and domestic)
Ability to lift 50 lbs
Benefits
Competitive compensation package
Company-paid medical insurance
Dental and vision insurance at low cost
Company paid basic life, short- & long-term disability insurance
401(k) with employer match
(20) days of paid time off, and (11) paid holidays per year
FSA / HSA account
Birthday gifts
Holiday bonus
Employee assistance program
Company
Bodor Laser USA
Bodor Laser is a world-leading laser technology company committed to metal processing in various industries such as sheet metal and structural steel fabrication, agricultural equipment, furniture, automotive parts, etc.
51-200 employees
H1B Sponsorship
Bodor Laser USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase