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KeyBank · 1 month ago

Lead Servicing Officer/Servicing Officer - Income Property Group, Real Estate

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$56K/yr - $85K/yr

KeyBank is a financial services company that is seeking a Lead Servicing Officer for their Income Property Group within the Real Estate Line of Business. The role involves managing a portfolio of loans, ensuring excellent client service, and overseeing various loan servicing functions.

Banking

Responsibilities

Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division

Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures

Proven ability to prioritize and handle multiple tasks in a high-volume environment

Provides backup for all aspects of servicing for team members

Provides expertise and assists RM and Closer in pre-closing process by review loan documents, evaluation of funding requirements and attending closing meetings

Establishes and maintains servicing files including collateral release document preparation and monitoring

Identifies exceptions and obtains appropriate approvals as necessary

Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance and holdbacks

Initiates financial and collateral transactions based on customer request or loan document provisions

Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction

Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing

Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance

Clearly and immediately communicates problems/issues to Manager and/or RM

Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off-balance sheet transitions

Provides expertise to RMs on system requirements and project status. Proactively identifies and assists in resolving issues affecting client service and risk management

Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions

Active participation in and leading projects as needed

Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice

Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Loan administrationClient serviceCommercial loan documentationData integrityFinancing knowledgeCommercial banking systemsMicrosoft ExcelProblem-solving skillsInterpersonal communicationOrganizational abilitiesAttention to detailTeam collaboration

Required

4-year College Degree or equivalent work experience

Strong knowledge of financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases

Strong solution-oriented and problem-solving skills

Familiarity with multi-bank loan participations and syndications

Aptitude for analysis, systems and mathematics

Familiarity with Commercial Loan Systems and Deposit Systems

Understanding of commercial lending concepts

Proficiency in commercial loan documentation and closing

Excellent problem-solving and decision-making skills

Strong interpersonal, written, and verbal communication

Effective planning and organizational abilities; high attention to detail

Ability to manage multiple tasks in a high-volume environment

PC proficiency in Microsoft Excel, Word, PowerPoint, and OneNote

Familiarity with commercial banking systems (LoanIQ, SalesForce, LaserPro, DocuSign, BOS)