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Tempus Unlimited, Inc. · 10 hours ago

Regional Liaison

King of Prussia, PA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities. The Regional Liaison will assist participants and direct care workers with inquiries related to the Pennsylvania Community HealthChoices Participant-Directed Services program while providing call center customer service.

EmploymentHealth CareNon Profit

Responsibilities

Act as a liaison between Participants and/or DCWs and Tempus

Provide Call Center Customer Service in a high volume inbound and outbound calls center

Respond to Participant and/or DCW inquiries and complaints

Provide in-person assistance, either scheduled or ad-hoc, related to Fiscal/Employer Agent (F/EA) documentation or program related questions

Help resolve inaccuracies or discrepancies related to reporting of time worked

Work with applicable parties to address and resolve DCW payment issues

Respond to issues that have been escalated by Participants and/or DCWs

Assure ongoing compliance with Tempus quality and FMS contract requirements

Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority

Qualification

Call Center Customer ServiceData EntryExcelSpreadsheetsMicrosoft OfficeBilingual (Spanish)Interpersonal SkillsOrganizational SkillsAttention to DetailSelf-MotivationTeam Player

Required

High School Diploma

Act as a liaison between Participants and/or DCWs and Tempus

Provide Call Center Customer Service in a high volume inbound and outbound calls center

Respond to Participant and/or DCW inquiries and complaints

Provide in-person assistance, either scheduled or ad-hoc, related to Fiscal/Employer Agent (F/EA) documentation or program related questions

Help resolve inaccuracies or discrepancies related to reporting of time worked

Work with applicable parties to address and resolve DCW payment issues

Respond to issues that have been escalated by Participants and/or DCWs

Assure ongoing compliance with Tempus quality and FMS contract requirements

Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority

Professional, friendly & understanding personality

Punctuality and dependability

Ability to work efficiently as a team player as well as individually with minimal direction

Competent with data entry and basic formula understanding and application

Self-motivation

Ability to consistently maintain and build positive working relationships

Excellent organizational skills

Ability to multi-task and meet deadlines

Fluency in Spanish or other languages a plus

Familiarity with office machines, equipment and software

Ability to respect and maintain confidentiality

Attention to accuracy and detail

Strong interpersonal and analytical skills

Experience with Excel and Spreadsheets

Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area

Preferred

Proficiency in Microsoft Office software

Call Center and customer service experience highly preferred

Bilingual a plus

Benefits

Sign on bonus

Referral bonus

Work/Life Balance - flexible work schedules

Paid time off - 25 days per year for full time staff

14 paid Holidays

Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA

Basic Life, Short Term and Long Term Disability

On-site gym (Stoughton Location) and wellness initiatives

Annual Reviews with merit based increases

Employee Recognition Program

Financial Wellness - 403(b) Retirement Plan with matching

Continuing Education, Training and Advancement opportunities

Company

Tempus Unlimited, Inc.

Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment.

Founded in 1950