Eversource Energy · 1 week ago
Team Lead, Digital Strategy and Analytics
Berlin, CT
Full-time
Hybrid
Senior Level
$124K/yr - $137K/yr
5+ years expEversource Energy is a utility company focused on improving customer experiences through digital strategy and analytics. The Team Lead will oversee a team of Digital Analysts, manage the analytics product portfolio, and deliver data-driven solutions to enhance the digital customer experience.
DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency
No H1B
Responsibilities
Provides leadership and oversees a team of Digital Analysts through training, project support, and guidance on strategy and analytics
Manages the analytics product portfolio, including analytics tools, surveys, A|B testing, etc
Conducts formal/informal training on the use of new technologies and measurement reporting
Develop trusted advisor relationships with stakeholders, business partners, and technology teams
Communicates and presents findings to leadership level business partners
Oversees in-depth analyses of self-service performance across various strategic online and mobile projects and presents data-driven insights and recommendations to team members, product owners, and senior management
Works collaboratively within the Digital Product team to support the execution of the product roadmap
Manages data implementation strategy and presentation of insights to key stakeholders
Creates a digital measurement framework that establishes clear KPIs and goals for all digital channel
Gathers and analyzes behavioral data to support the digital ecosystem and tools
Develops analytics dashboards and ad hoc reports to monitor the performance and health of the digital channels
Proactively identifies any anomalies or inconsistencies in digital data and presents recommendations to improve or resolve
Generates insights from data and leverage contextual feedback to inform the product strategy and feature prioritization
Analyzes variances in KPI’s, present analysis to partners, and monitors performance versus plan
Analyzes web site performance to gauge results of site improvements and provides data-driven business insights
Qualification
Required
Enthusiastic and self-motivated with a desire to learn new tools and technologies
Excellent quantitative, analytical, statistical, and technical (Excel, SQL and one or more of JavaScript/Python/R/(desired) skills
Mastery of one or more of web analytics tools - Adobe Analytics, Google Analytics
Experience leveraging and deploying tag management solutions (Adobe, GTM, etc.)
Experience with Microsoft Power BI and other BI visualization tools
Experience in one or more of the leading online survey tools and platforms (Foresee, Qualtrics, iPerceptions)
BS, MS, or MBA in relevant quantitative studies or equivalent experience
Minimum of five (5) or more years in digital analytics and/or testing and/or a related analytical role
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Preferred
Experience with Microsoft Power BI and other BI visualization tools
Utility Industry experience
Benefits
Eversource offers a competitive total rewards program.
This position is eligible for a potential incentive.
Company
Eversource Energy
Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.49BKey Investors
US Department of Energy
2025-10-17Post Ipo Debt· $600M
2025-03-04Post Ipo Debt· $800M
2024-08-19Grant· $89M
Leadership Team
Thomas May
President and CEO
Paul Chodak III
Executive Vice President and Chief Operating Officer
Recent News
2025-12-24
Morningstar.com
2025-12-24
Company data provided by crunchbase