Tessera Data ยท 5 hours ago
Associate Customer Success Manager
San Francisco Bay Area
Full-time
Hybrid
Entry Level
$88K/yr - $103K/yr
1+ years expCheckr is building the data platform to power safe and fair decisions, helping customers assess risk and ensure safety and compliance. As a Customer Success Manager, you will drive customer retention and growth by ensuring customers leverage the full value of Checkr's solutions and collaborate with teams to enhance customer relationships.
Data StorageDatabaseInformation TechnologyRisk Management
Responsibilities
Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
Qualification
Required
1+ years of client-facing customer success/sales/account management/customer service experience
General knowledge of software applications i.e. Salesforce, Google Apps, etc
Strong customer focus, you care about your customers and view their success as your own
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Acute attention to detail to track high-volume tactical program elements across multiple customers
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Learn quickly and are excited to take on challenging new projects
Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
Preferred
Experience in the SaaS or Human Resources space is a plus
Benefits
Learning and development allowance
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Company
Tessera Data
Tessera Data is an IT company that provides valuable people data for informed safety decisions and background checks.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase