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Capital One · 7 hours ago

Assistant Relationship Manager

Phoenix, AZ

Full-time

Onsite

Entry Level

$62K/yr - $70K/yr

2+ years exp

Capital One is seeking an Assistant Relationship Manager to join their Dealer Sales Pod. The ARM will be responsible for ensuring a positive experience for dealer customers, facilitating communication, and resolving issues while supporting sales partners in business development.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Serving as the main point of contact for dealer customer service escalations

Providing high touch concierge service

Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer

Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs

Act as a support and administrative coordinator between Capital One and our dealership customer

Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items

Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging

Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues

Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures

Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations

Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business

Qualification

Customer Service ExperienceSales ExperienceMultitaskingQuality AssuranceProcess ManagementTyping SkillsEffective CommunicationAttention to DetailProblem Solving