JPMorganChase · 2 hours ago
Experience Research Vice President
New York, NY
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As an Experience Research Vice President in Chase Home Lending, you will shape the user experience across products and services by developing and executing research strategies to uncover valuable insights into customer needs and behaviors.
Asset ManagementBankingFinancial Services
Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations
Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features
Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing
Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making
Experience designing high-quality research studies with an iterative mindset, adapting study parameters as needed
Preferred
Experience leading foundational discovery research projects that inform product strategy and business objectives
Proven track record as a thought partner, enabling and collaborating with cross-functional teams to define strategic research approaches and drive impactful outcomes
Deep curiosity and active engagement with emerging AI trends, tools, and use cases, with the ability to translate these insights into actionable research and product recommendations
Experience contributing to a research community of practice, sharing best practices, and fostering a culture of learning, feedback, and inclusion
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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