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Macy's · 2 hours ago

Retail Customer Experience Associate, Southlake Mall - IN - Part Time

2210 Southlake Mall, Merrillville, IN, 46410, US

Full-time, Part-time

Onsite

Entry Level

2+ years exp

Macy's is a storied retail company that has been part of America's heart for over 160 years. They are seeking a Retail Customer Experience Associate to create exceptional shopping experiences, prioritize customer satisfaction, and drive sales across various departments.

Consumer GoodsFashionRetail

Responsibilities

Create exceptional, personalized shopping experiences for our customers

Prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online

Drive cross-category sales to support overall business goals

Make tailored product recommendations and leverage digital tools to enhance the customer journey

Work across different departments daily, often transitioning between multiple areas throughout the day

Play a key part in client relationship building through outreach tools like My Client and social media

Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the overall customer experience

Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures

Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves

Share loyalty program benefits with customers, ensuring they have all they need and thanking them sincerely

Qualification

Customer serviceSales experienceDigital tools proficiencyCredit account managementCommunication skillsTeam collaborationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting daily sales goal challenges

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

Essential Physical Requirements You Will Perform: This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions