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Ajinomoto Foods North America, Inc. · 4 hours ago

HR Service Center Manager

Ontario, CA

Full-time

Onsite

Senior Level

$160K/yr - $170K/yr

5+ years exp

Ajinomoto Foods North America is seeking an HR Service Center Manager to lead their centralized HR service delivery function. This role involves overseeing HRIS operations, employee data management, and service center staff to ensure efficient support for employees and managers while driving process improvements and compliance.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Develop and implement the HR Service Center strategy aligned with organizational goals

Define service delivery standards, performance metrics, and continuous improvement initiatives

Collaborate with other HR functions to ensure alignment and integration of services provided to employees

Support other Human Resources projects and strategy development as requested

Oversee daily operations of the HR Service Center, ensuring efficient and effective service delivery

Design and implement policies and procedures for handling employee inquiries

Develop scalable methodologies and tools to streamline HR operations and minimize administrative overhead

Manage the full employee lifecycle

Develop and manage HR service tickets, SLAs, KPIs, and knowledge base usage trends to drive self-service

Full ownership and maintenance of HR data, including data integrity, security, analysis, and reporting

Manage and optimize the HRIS platform, including system configuration, upgrades, and integrations

Develop and implement HR reporting dashboards to support leaders, HRBPs, and business functions

Provide system training to increase utilization across all levels of the organization

Ensure compliance with federal, state, and local employment laws and data privacy regulations

Maintain a regulatory review matrix in collaboration with Legal to ensure timely updates and compliance

Recommend, select, and manage HR vendors and related contracts with other HR leaders

Develop, implement and manage the HR contract management support process

Lead the preparation and delivery of internal and external audits

Ensure timely and accurate reporting and regulatory filings as assigned

Coach, mentor and develop HR Service Center team and be a contributing member of HR as a whole

Set clear goals for the team, provide support, and foster a culture of accountability and service excellence

Manage personnel actions, performance evaluations, and professional development

Ensure department milestones and goals are met while adhering to approved budgets

Support the development and administration of the overall HR budget

Assist the Ajinomoto Food health plan with day-to-day activities involving protected health information (PHI), in accordance with HIPAA and company privacy policies. Responsibilities may include claims support, benefits coordination, eligibility verification, billing, renewals, and other duties as delegated by the HIPAA Privacy or Security Officer

Qualification

HRIS managementService delivery strategyTeam leadershipData analysisProcess improvementVendor managementBachelor’s degreeCross-functional collaboration

Required

Bachelor's degree in Business, Human Resources, Information Systems, or related field, or equivalent experience

5+ years of experience in shared services, service delivery, operations, or HR operations

Demonstrated experience building or transforming a centralized service center

Experience leading teams, processes, and cross-functional projects

Exposure and collaboration with Human Resources, employee services, and or people operations

Strong systems, data, and process improvement skills

Company

Ajinomoto Foods North America, Inc.

As a leading manufacturer in the frozen food industry, we create delicious, high-quality frozen foods that make it easy for families across North America to live healthy, balanced lives.

Founded in 2015

Ontario, California, USA

1001-5000 employees