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Park State Bank · 7 hours ago

Client Service Specialist

Hibbing, Minnesota

Full-time

Onsite

Entry Level

1+ years exp

Park State Bank is a customer-focused organization looking for a Client Service Specialist. In this role, you will serve as a trusted advisor to customers, assisting with account management, financial guidance, and ensuring exceptional customer service.

BankingFinancial Services

Responsibilities

Provide exceptional and personalized service to every client, ensuring their banking needs are met with care and attention

Engage with clients to understand their financial needs and goals, providing personalized solutions and recommendations

Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction

Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies

Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each Client’s needs individually

Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently

Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives

Identify opportunities to promote and cross-sell bank products and services to meet client’s needs

Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction

Build and maintain strong client relationships, addressing inquiries and concerns with professionalism and care

Adapt to changing priorities and work effectively in a fast-paced retail environment

Maintain accurate records of client interactions, transactions, and account updates

Uphold a high standard of service quality, contributing to the overall success of the bank's client service initiatives

Qualification

Banking products knowledgeCustomer service skillsCommunication skillsRetail software proficiencyRegulatory compliance knowledgeProblem-solving skillsAttention to detailTeamwork abilityOrganizational skillsDecision-making skills

Required

High school diploma or equivalent

1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality

Strong interpersonal and communication skills, both verbal and written

Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments

Knowledge of banking products, services, and regulatory compliance

Ability to work effectively in a team and independently

Efficiently able to multi-task along with excellent problem-solving skills and attention to detail

Maintain utmost confidentiality of Clients information at all times