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Gallery Residential · 5 hours ago

Multi-Family HVAC Service Technician

Richmond, Virginia

Full-time

Onsite

Mid Level

3+ years exp

Gallery Residential is seeking an experienced HVAC Service & Replacement Technician to support multiple multi-family apartment communities. This role involves troubleshooting, repairing, and replacing residential HVAC systems while training onsite service teams to ensure safe and reliable living conditions for residents.

Property ManagementResidential

Responsibilities

Diagnose, repair, and maintain HVAC systems in occupied and vacant apartment homes (heat pumps, split systems, gas/electric furnaces, package units, mini-splits, etc.)

Respond to resident HVAC work orders in a timely, professional manner

Perform seasonal start-up and shut down procedures and routine system checks

Accurately document all work performed in the company’s work order system, including parts used and time on task

Remove and replace HVAC systems and components (condensers, air handlers, furnaces, coils, thermostats, etc.) following manufacturer and company standards

Assist with planning and executing system change-outs and unit/stack replacement projects across one or more communities

Verify proper system operation after replacement, including airflow, charge, and temperature differential

Coordinate with vendors and suppliers as needed for equipment and materials

Partner with onsite maintenance teams to prioritize HVAC needs across multiple properties

Assist with training and developing onsite service teams on HVAC basics, troubleshooting steps, filter change programs, and preventive maintenance standards

Provide coaching in the field during projects and service calls to reinforce best practices and safety protocols

Communicate clearly with residents and onsite staff regarding timelines, findings, and resolution of HVAC issues

Follow all OSHA, EPA, and company safety standards during service and replacement work

Properly handle, recover, and record refrigerants in compliance with EPA regulations

Maintain clean, organized work areas, vehicles, and storage spaces

Assist with maintaining accurate inventory of HVAC parts, tools, and consumables

Qualification

HVAC service experienceEPA Section 608 CertificationResidential HVAC knowledgeDigital work order systemsCustomer service skillsTrainingCommunication skillsMentoring