Berkheimer ยท 7 hours ago
Inbound Customer Service Representative
BANGOR, Pennsylvania
Full-time
Hybrid
New Grad, Entry Level
$15.20/hr - $15.20/hrBerkheimer Tax Innovations is seeking Inbound Customer Service Representatives in Bangor, PA. The role involves answering inbound calls, problem-solving for taxpayers, and maintaining positive communication while meeting production goals.
FinanceFinancial ServicesOffice Administration
Responsibilities
Answer incoming phone calls in a busy call-center environment
NO COLD CALLING!
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals
Qualification
Required
Ability to answer incoming phone calls in a busy call-center environment
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals
Benefits
NEW HIRE BONUS!
On the job, paid training to help you succeed
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Casual business work environment
Company
Berkheimer
Berkheimer is an administration company that offers tax services for businesses and organizations.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase