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ComTec Solutions · 6 hours ago

Epicor Operations Consultant

Rochester, New York

Full-time

Onsite

Mid Level

$75K/yr - $125K/yr

ComTec Solutions is dedicated to its employees and passionate about customer service. As a member of the Enterprise Systems Group, the Epicor Operations Consultant will deliver software implementations and provide ongoing client support while adhering to project timelines and specifications.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training

Communicate with customer to determine needs, and contribute solution design as well as overall business strategy

Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state

Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner

Assist with generating quote specifications and proposal generation

Ability to adhere to project timelines and meet Service Level Agreement goals

Provide support for clients in a help desk capacity and assist in troubleshooting application questions

Provide on-site training and consulting for clients if necessary

Maintain daily timesheet and expense report entries and submit them accurately and timely

Other duties as required

Qualification

Epicor implementationSystem configurationClient communicationProject managementTroubleshootingOn-site training

Required

Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training