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Access Community Health Centers · 16 hours ago

Dental Services Manager (Program Manager)

Madison, Wisconsin

Full-time

Hybrid

Mid, Senior Level

1+ years exp

Access Community Health Centers is dedicated to improving health and lives through their Celebrate Smiles program, which educates children about good oral health. The Dental Services Manager oversees day-to-day dental operations, ensuring compliance with organizational policies and providing a high-quality patient experience while working collaboratively with other site leaders.

Health CareMedicalNon Profit

Responsibilities

Assuring that day-to-day dental operations are conducted in compliance with Access Community Health Centers policies, standards and overall organizational plans

Working closely in a dyad with the Dental Provider Director to oversee the clinic’s dental operations, including the budget, staffing, and productivity

Ensuring a high quality and satisfying patient experience, motivating and developing individuals and teams, using resources effectively and efficiently, and leading process improvement activities

Ensuring that event reports are completed and followed up with root cause analysis and process improvement and managing patient complaints and behavior issues

Qualification

Management experienceQuality improvementLeadership skillsElectronic medical recordsMS Office proficiencyFluency in SpanishTeam motivationProcess improvementPatient experience focus

Required

A high school diploma or equivalent with a minimum of five years of management experience in a health care setting or a bachelor's degree with a minimum of one year of management experience in a healthcare setting

Experience with quality improvement and change processes

Strong and proven leadership skills

Proficiency in MS Outlook, PowerPoint, Word, Excel

Experience with electronic practice management systems and electronic medical records