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Huna Totem Corporation · 6 hours ago

Heritage Center Supervisor

Hoonah, Alaska

Full-time

Onsite

Senior Level

6+ years exp

Huna Totem Corporation is dedicated to sharing Alaska Native culture with guests from around the world. The Heritage Center Supervisor is responsible for leading and delivering high-quality cultural experiences, including the Tlingit Cultural Theatrical Show and Hoonah Sightseeing Tours, while ensuring cultural integrity and guest satisfaction.

FinanceLeisureMedia and EntertainmentTourismTravel

No H1B

Responsibilities

Lead the planning, scheduling, execution, and continuous development of the Tlingit Cultural Theatrical Show, Hoonah Sightseeing Tours, and other cultural related activities

Integrate theatrical production elements including script development, lighting, sound, costuming, set design, and stage management to ensure professional presentation and seamless show delivery

Facilitate workshops and creative sessions to continually evolve storylines, choreography, and musical components reflective of Tlingit heritage and local perspectives

Work collaboratively with Elders, culture bearers, artists, and storytellers to ensure accurate, respectful, and inspiring cultural interpretation

Develop pre-show and post-show engagement opportunities, on-site storytelling vignettes, and ambassador-led activities that connect guests with Tlingit culture throughout Icy Strait Point

Recruit, train, schedule, and supervise performers, Cultural Ambassadors, sightseeing guides, and drivers

Ensure cross-training between performance and site interpretation roles to strengthen guest engagement across multiple touchpoints

Coach and mentor team members to foster skill development, confidence, professionalism, and cultural pride, providing guidance in both cultural accuracy and performance excellence—including storytelling, voice, stage presence, and guest engagement

Conduct performance reviews, regular team meetings, and provide ongoing feedback for growth and success

Encourage creativity and continuous improvement through rehearsal evaluations and cultural interpretation feedback loops

Oversee all theatrical production logistics, ensuring smooth coordination of rehearsals, performances, and site programming

Ensure that all staff are trained in safety procedures, guest handling, emergency response, and equipment use; lead safety briefings and conduct at least two drills per season

Monitor and adjust tour and show schedules to optimize guest flow, capacity, and operational efficiency; maintain accurate data in both FareHarbor and internal dispatch systems

Manage inventory of performance materials, theatrical props, cultural regalia, tour supplies, and operational equipment, ensuring proper care, repair, and storage of all assets

Maintain high standards of guest service, ensuring meaningful interaction and a welcoming atmosphere

Uphold and model Icy Strait Point’s guiding principles: Best, Authentic, Profitable, championing authentic representation and storytelling excellence in every cultural encounter

Qualification

Cultural Program LeadershipTheatrical Production ManagementStaff ManagementTlingit Culture TeachingCustomer Service ExcellenceMicrosoft Office SuiteTeam DevelopmentSafety Procedures TrainingGuest Engagement