TransPerfect Connect ยท 9 hours ago
Strategic Account Manager
LA Metro Area
Full-time
Onsite
Entry, Mid Level
$40K/yr - $40K/yr
1+ years expTransPerfect Legal is a leader in multilingual legal support services, providing comprehensive solutions for clients' legal matters. The Strategic Account Manager will manage client relationships, ensuring excellent customer service and effective communication throughout project phases while supporting business development initiatives.
Translation & Localization
Responsibilities
Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients
Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow
Creatively problem solve to improve current and new business development strategies
Maintain and strengthen relationships within existing accounts
Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
Track new and existing revenue within assigned accounts by service type
Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports)
Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
Develop project budgets and create proposals
Provide support to team members and perform other special projects or duties as required
Qualification
Required
Bachelor's Degree
1 - 3 years of direct work experience in legal industry, account management, or the equivalent
Ability to build and maintain lasting relationships with clients
Exceptional verbal communication and presentation skills
Excellent problem solving ability and organizational skills
Ability to work within a team and all levels of management
Understanding of the legal industry, including eDiscovery and all phases of the EDRM
Strong interpersonal and Effective time management skills
Preferred
Eligible for bonus
Company benefits
Benefits
Medical, dental, and vision insurance
401k matching
Membership to child-care providers
Other TransPerks
You even get your birthday off
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase