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EMPLOYERS · 2 hours ago

Customer Service Specialist I | Maitland, FL - In Office - Call Center

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

$20.50/hr - $21.50/hr

EMPLOYERS is a dynamic provider of workers' compensation insurance and services, seeking a motivated Customer Service Specialist I. This role involves providing exceptional support to customers through inbound and outbound communications, ensuring customer satisfaction and resolving issues efficiently.

FinanceFinancial ServicesInsurance

Responsibilities

Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups

Provide information, answer questions and facilitate resolution to customer inquiries

Provide accurate information to customers in accordance with company policy and department guidelines

Defuse situations through research, customer education, and investigation

Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS

Document details of interactions consistently, timely and accurately

Act in accordance with policies, procedures, statutes and state laws, as applicable

Process requests for forms and applications

Route calls when necessary to appropriate resource

Assist clients with registering and navigating EMPLOYERS online systems

Follow through on customer communications via phone, email or chat as needed

Display basic knowledge and competency in assigned workgroup(s)

Meet performance and quality standards

Recognize and alert management of trends in customer calls

Utilize internal and external resources to improve knowledge and skill base

Other duties may be assigned

Qualification

Customer serviceCall center experienceCloud based ACD/CRM softwareFive9 telephony systemBilingual English/SpanishListening skillsProblem-solvingTeam collaboration