Modena Allergy + Asthma · 5 hours ago
Patient Care Service Representative
San Diego, CA
Full-time
Hybrid
Mid Level
$20/hr - $32/hr
3+ years expModena Allergy + Asthma is a leading medical practice specializing in allergy, asthma, and immunology care, with a focus on patient-centered service. They are seeking a compassionate Patient Care Service Representative to handle both front office administrative duties and back office clinical support in a dynamic environment.
Hospital & Health Care
Responsibilities
Greet patients and visitors warmly and professionally
Manage check-in and check-out processes, verify insurance, and collect co-pays
Schedule patient appointments, testing, and follow-ups in collaboration with providers
Submit and track prior authorizations, including verifying insurance and submitting required documentation
Answer incoming calls and respond to patient inquiries with courtesy and accuracy
Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system
Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies
Assist with emergency response protocols by alerting clinical staff as needed
Contribute to the onboarding and training of new team members to build support and cross-functional skills
Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing
Administer allergy and immunotherapy injections following clinical safety protocols
Prepare and maintain allergy serum and oral desensitization vials
Monitor and document patient vitals and treatment responses
Support physicians and advanced practice providers during clinical consultations and procedures
Educate patients and families on allergy and asthma care plans and treatment options
Respond to and manage allergic reactions, including emergency interventions when needed
Escort patients to exam rooms and prepare for provider exams
Assist in preparing asthma action plans, Epinephrine training, and discharge instructions
Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols
Assist with clinical prior authorizations under the direction of a supervisor
Additional responsibilities as assigned
Qualification
Required
High school diploma or equivalent required
3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role
Certified or Licensed Medical Assistant (California), if performing clinical duties
CPR certification (or willingness to obtain upon hire)
Strong interpersonal, customer service, and communication skills
Excellent organizational and multitasking ability in a clinical setting
Knowledge of medical terminology and EHR systems
Familiarity with HIPAA and OSHA compliance standards
Ability to remain composed in fast-paced and emergency situations
Commitment to patient confidentiality and high-quality service delivery
Preferred
Experience with insurance verification, scheduling, and electronic health records preferred
Prior experience in allergy, immunology, or respiratory care settings
Comfort with performing skin testing and pulmonary diagnostics
Experience submitting and managing insurance prior authorizations
Benefits
Medical, dental & vision insurance
401(k) retirement plan with employer matching
Professional development opportunities
Paid time Off (PTO)
Sick time
Floating holiday
Holiday pay
Company
Modena Allergy + Asthma
At Modena Allergy + Asthma, we’re redefining allergy, asthma, and immunology care through expertise, innovation, and compassion.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase