ROYPOW USA ยท 7 hours ago
Tech Support Field Technician
Indianapolis, IN
Full-time
Onsite
Entry Level
$21/hr - $25/hr
1+ years expRoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
BatteryElectronicsEnergyManufacturing
Responsibilities
Providing technical on-site support and training to customers experiencing issues with their lithium batteries
Troubleshooting technical issues and working to resolve them in a timely manner
Maintaining accurate and up-to-date records of customer interactions and technical support requests
Assisting with product installation and maintenance as needed
Qualification
Required
Must be willing to travel within the US (all expenses will be Covered by the Company)
Some technical support experience
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Technical support: 1 year
Hardware Repair: 1 year
Preferred
Familiarity with lithium batteries
Associates degree in relative field
Bilingual in English and Chinese
Benefits
Medical
Vision
Dental
PTO
401(K)
401(K) match
Company
ROYPOW USA
ROYPOW TECHNOLOGY is dedicated to the R&D, manufacturing and sales of motive power systems and energy storage systems as one-stop solutions.
501-1000 employees
H1B Sponsorship
ROYPOW USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CAS Investment Management
2023-02-10Series Unknown
Recent News
Company data provided by crunchbase