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Relay Payments · 6 hours ago

Customer Service Associate

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. The Customer Service Associate serves as an ambassador for the brand, ensuring excellent customer service standards and high customer satisfaction by assisting customers with inquiries and resolving issues.

FinanceFinancial ServicesFinTechLogisticsPaymentsSupply Chain Management

Responsibilities

Professionally answer inbound calls, chats, and emails from customers that require assistance with any of Relay's product offerings

Follow-up with customers where further research or communication of resolution is required

Communicate feedback from customers to internal stakeholders to improve Relay's product offerings

Greet customers with empathy and warmth, helping customers feel that we are here to help them

Review and record important/confidential customer information, such as payment info, address, phone numbers, etc

Work with team leadership to ensure effective customer service is being delivered

Resolve product or service issues by listening to the customer, empathizing with and apologizing for the issue, reacting by resolving or escalating the issue, and notifying both internal and external stakeholders (through product feedback, escalating product issue, etc)

This role works 2:30pm-11pm ET Wednesday through Sunday