Aramark · 4 hours ago
Vice President, Premium Experience
Philadelphia, PA
Full-time
Hybrid
Director/Executive
10+ years expAramark Sports + Entertainment is seeking a Vice President of Premium Experience to enhance service execution standards across its premium dining and hospitality operations. The role involves establishing service protocols, training staff, and collaborating with various leaders to create exceptional guest experiences in a luxury environment.
ApparelFood ProcessingHealth CareRestaurantsRetail
Responsibilities
Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues
Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
Conduct site assessments and service audits to identify gaps and opportunities for improvement
Develop service recovery protocols and guest experience escalation procedures
Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
Provide front-of-house perspective in new venue development and renovation projects
Identify service trends, innovations, and best practices from luxury hospitality industry
Develop metrics and KPIs to measure service quality and guest satisfaction
Scale service excellence across the portfolio while respecting individual venue character
Design and deliver virtual and in-person training programs for front-of-house staff, general managers, and district managers
Partner with the Culinary Institute of America to enhance Aura's existing training curriculum with advanced service techniques
Mentor venue leadership on premium service execution, even when their background is in high-volume concessions
Build a culture of hospitality excellence where details matter and service is a source of pride
Develop certification programs to ensure consistent service delivery across venues
Serve as the face of Aramark's premium service capabilities in client presentations, venue tours, and high-stakes meetings
Provide polished, confident representation of Aura brand standards to ownership groups, corporate clients, and VIP guests
Support business development efforts with credibility and gravitas that reflects four- and five-star service pedigree
Act as the 'maître d' of our portfolio?someone clients trust implicitly with their most important events and spaces
Build relationships with premium venue stakeholders and demonstrate service excellence firsthand
Qualification
Required
Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties
Extensive hands-on experience in front-of-house service execution and management
Proven track record training and developing service teams to deliver exceptional guest experiences
Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
Experience with high-profile clientele and VIP guest services
Strategic mindset with ability to establish standards and scale best practices across multiple locations
Strong presentation and communication skills suitable for C-suite and ownership interactions
Ability to influence and inspire teams at all levels of the organization
Experience implementing change management in complex organizations
Business development and client relationship management experience strongly preferred
Polished, poised, and professional presence that commands respect and inspires confidence
Genuine passion for hospitality and service excellence
Meticulous attention to detail with understanding that small touches create memorable experiences
Ability to balance high standards with practical application in sports and entertainment environments
Collaborative leadership style with ability to work across culinary, operations, and design functions
Credible seller and brand ambassador who can authentically represent premium service capabilities
Preferred
Bachelor's degree in Hospitality Management or related field
Experience with catering and event management for large-scale operations
Familiarity with sports, entertainment, or convention center environments
Multi-unit or multi-property leadership experience
Experience working with luxury brands or high-profile partnerships
Company
Aramark
Aramark provides food services, facilities management, and uniform and career apparel to healthcare institutions and more.
10001+ employees
H1B Sponsorship
Aramark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-08-19Post Ipo Equity
2013-12-12IPO
Leadership Team
J
John Zillmer
Chief Executive Officer
Marc Bruno
Chief Operating Officer
Recent News
Sports Business Journal
2025-12-30
Business Wire
2025-12-12
2025-12-12
Company data provided by crunchbase