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Petco · 5 hours ago

Vetco Veterinary Clinic Lead - Training provided (Driving Role)

0548 - Porter Ranch, CA

Full-time

Onsite

Mid Level

$18.25/hr - $25/hr

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. The Vetco Veterinary Clinic Lead serves as the field team lead, providing direction to staff and managing operational compliance for vaccination clinics.

Animal FeedNutritionPet

Responsibilities

Provide functional direction and supervision to field team

Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary

May be responsible for filling one or more of these roles at a time

Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver

Ability to lift up to 40lbs

Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Primary point of contact for Market Manager on clinic related issues

Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic

Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely

Facilitate sales environment among team by leading targeted discussion topics during daily commute

Ensure proper handling of all revenues for day including deposit to safe or bank

Assist customer in completion paperwork for a clear accurate medical record

Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets

Offer available discounts to win customers experiencing disruptive or unpleasant experience

Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner

Assist in training new partners according to training plan expectations

Understand and communicate Vetco medical recommendation, booster schedule and products

Effectively communicate with store management to build an atmosphere of cooperation and business success

At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD

Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment or supplies have been left on the floor or shelves

Notify store well in advance if clinic team is running late

End of clinic and end of day reconciliation of all equipment and supplies

Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process

Accountable for accurate completion of all paperwork

Ensure all paperwork and checklists are completed

Ensure rig supplies and product bins are restocked at the end of day

Participate in company and sponsor facilitated training related to products, services, policies and procedures

Complete the Clinic Lead reports for each shift

Qualification

Customer service skillsAnimal handlingLeadership experienceSales techniquesEffective communicationTeam directionProblem resolutionFunctional directionOperational complianceCrowd management

Required

Must be able to perform all clinic job roles

Possess outstanding customer service skills, an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor

Hold leadership qualities and/or experience

Be able to operate company vehicles

Ability to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently

As direct contact with animals is required, must be comfortable handling and restraining animals within company policy

Existing partners applying must be in good standing

Ability to lift up to 40lbs

Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver