Lutheran Services Florida · 7 hours ago
Help Desk Technician (9709)
Tampa, FL
Part-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expLutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking a talented Help Desk Technician who will provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware, acting as the first point of contact in an entry level support position.
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Responsibilities
Installs, administers and maintains all hardware (PC’s, laptops, thin clients, network devices) and software
Enforce security and anti-virus procedures for all Agency workstations as needed
Document and maintain related procedures, system policies, software configurations, user profiles, etc
Document and maintain incident logs (email, Internet, and web presence downtime; others as defined by supervisor)
Recommends and schedules repairs
Maintain a current knowledge of new and existing technologies to ensure the Agency is utilizing lowest cost/most effective technologies
Develop and maintain a network of workstation hardware and software experts that can be utilized to problem solve, recommend new concepts and consult
Provide both on-site and on-line support to LSF users
Review, advise and concur in the acquisition of all related hardware and software
Develop (with Help Desk Supervisor) an implementation plan for all planned tasks under his area of responsibility
Performs other similar or related duties as assigned
Qualification
Required
Associate's degree in a related field or equivalent experience
One to two years' experience in administration of workstation support in a network environment
Excellent oral and written communication skills
Excellent customer service skills
Microsoft System Center
Print Management
Run diagnostic programs to resolve problems
Walk customers through problem-solving processes
Hardware and software analysis and problem resolution
Customer service
Basic understanding of Windows-based PC computing and troubleshooting
Basic understanding of networking concepts
Onboarding and offboarding of end-users
Microsoft Office suites
Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs
Sitting for extended periods of time (up to 8 hours/day) while working at a computer or answering phone calls
Occasional standing and walking to access equipment, printers, or assist with onsite support
Manual dexterity sufficient to operate a computer keyboard, mouse, phone, and other standard office equipment
Visual acuity to read computer screens, documentation, and technical manuals
Ability to lift and carry equipment (such as laptops, monitors, or small servers) weighing up to 50 pounds
Occasional bending, stooping, or crawling to access cables and hardware in confined or low-clearance areas
Hearing and speech ability to communicate effectively via phone, video call, and in-person
Minimal travel out of town (statewide) as needed, with or without notice
Must have reliable transportation, with liability insurance for business use of the vehicle
Preferred
A+, N+ and Microsoft Certified Professional + Internet (MCP+I) certifications or equivalent experience
Benefits
Medical, Dental and Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement
Company
Lutheran Services Florida
Lutheran Services Florida is an organization dedicated to serving those most vulnerable members of communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.12MKey Investors
U.S. Department of Health & Human Services
2021-06-01Grant· $6.12M
Leadership Team
Christine Cauffield
CEO, LSF Health Systems and Executive Vice President, Lutheran Services Florida
Samuel Sipes
President and CEO
Recent News
2025-10-02
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2025-04-06
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2024-12-23
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