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Allbridge · 4 hours ago

Service Desk Engineer II (Remote)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Allbridge is a leading supplier of connected technology solutions and services for high-density properties. The Service Desk Engineer II is responsible for overseeing the onboarding of new clients, managing project buildouts, and ensuring quality control across various technology platforms to maintain operational excellence.

HospitalityRestaurants

H1B Sponsor Likely

Responsibilities

Act as main point of contact during life cycle of assigned projects for external clients and internal team members

Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks

Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met

Manage and update internal systems in service project deliverables in Salesforce and or Netsuite

Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed

Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs

Schedule and complete managed services client onboarding training for all newly onboarded clients

Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and or client expectations

Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback

Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and or brand standards

Schedule and review annual capital and operational budgets with clients upon request

Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review

Coordinate with internal resources to receive quotes based on client property technology requests

Qualification

IT managed servicesSalesforceNetSuiteProject managementVendor managementNetwork administrationAnalytical skillsResource planningCommunication skillsTime managementProblem-solving

Required

At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry

Experience with project managing variety of IT products and recurring services

Experience in managing third party vendors, contractors, and timelines

A strong interest in project management

Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration

Project management and leadership skills for managing projects and the teams involved with them

Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Analytical and problem-solving skills to handle any issues that occur during project completion

Organization and time management skills to keep projects on track and within budget

Excellent resource planning and task scheduling skills

Flexibility for up to 20% travel

Positive and committed initiative-taker, structured, goal-oriented

Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day)

Benefits

Medical and Prescription options, Dental, Orthodontics and Vision Plans

Rich HSA company-funded options and Flexible Spending accounts

100% Company paid premiums for Short Term Disability

Life and Accidental Death and Dismemberment insurance Plan options

Supplemental Insurance Plan options

401(k) Profit-Sharing Retirement plan

Flexible Paid Time Off after 60 days of employment

Paid Holidays, per Employee Handbook

Workplace culture supportive of diversity and inclusion

Company

Allbridge

Allbridge, formerly Bulk TV & Internet, DCI Design Communications, and EthoStream delivers data, video, and voice solutions to businesses.

Founded in 2004

Raleigh, North Carolina, USA

201-500 employees

http://www.allbridge.com

H1B Sponsorship

Allbridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)

2020 (1)