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Midland States Bank · 3 hours ago

Banking Center Manager

Bourbonnais, IL

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

Midland States Bank is a community-focused bank that has been serving customers for over 140 years. They are seeking a Banking Center Manager who will lead, manage, and coach a team of sales and service professionals to achieve business development goals and provide exceptional customer experiences.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Regularly and customarily directs the work of the staff to effectively identify the financial needs of our customers

Set expectations, goals, career development plans for branch staff, fostering a cohesive and inclusive environment in which team members work together to achieve all business goals

Generates portfolio growth by identifying cross-sell opportunities, coaching the team to deepen and strengthen relationships, while increasing client acquisition and retention, as well as utilizing professional relationships to drive new business

Integrate business partners (e.g., Commercial and Small Business, Home Lending, Financial Advisors) into the branch team to drive sales and ensure that all client expectations are met

Fluent with all lending products to include consumer lending, consumer real estate secured lending

Proficient and demonstrated ability to create and execute an effective business plan that identifies market opportunities and challenges, engages their team and partners, and best utilizes bank resources to grow market share within their community

Demonstrates a track record of success calling on small business customers to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships

Proven ability to develop and foster COI relationships

Responsible for providing employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions

Reviews and evaluates branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives

Create workforce stability by cultivating an engaged, inclusive, and well coached team

May be responsible for multiple branch locations

Is a leader and center of influence within local community organizations and activities

Confidently drive sales through service and knowledge allowing them to achieve or exceed personal and team goals as set. Track and monitor those sales, referrals, and opportunities in the customer information software

Confident in recommending personal products, trusts, HSA’s, IRA’s, business products and services

Participate in onsite visits to customers to promote the Perks at Work Program & Merchant Services

Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis

Participate in bank sponsored community activities

Leads strategic District initiatives to improve process and results

Timely completion of all assigned learning activities

Achieve or exceed personal and team goals as set

Actively participate in weekly huddles and one on one coaching sessions

Serves as relief and /or backup BCM in other locations of Midland States Bank

Demonstrates and models Midland States Bank core values that support the bank’s culture

The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed

May require work in a Midland office to ensure collaboration and support of internal and external customers

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA)

Other duties as assigned

Qualification

Sales managementCustomer serviceBusiness developmentNMLS registrationLending products knowledgeEmotional IntelligenceEffective communicationTeam collaborationCustomer focusFlexibilityAdaptability