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AAA Mountain West Group · 8 hours ago

Home Security Installer-Level II

Hayward, CA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $93K/yr

2+ years exp

AAA Mountain West Group is a company that provides exceptional service to its members, and they are seeking a Home Security Installer-Level II. This role involves the installation, service, repair, and maintenance of low voltage security and home automation systems, ensuring a memorable customer experience.

Consumer Services

Responsibilities

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more

Identify and convert compatible existing equipment to work with the Smart Home system

Educate and inform Smart Home members about products, services, and offers. Teach members about their recently installed/serviced equipment to ensure they can utilize it effectively

Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs

Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date. Communicate quickly and effectively with the leadership team when issues arise or help is needed

Qualification

Low voltage systemsQolsys installsCustomer serviceWireless communicationSales experienceHand tools usageWillingness to learnConflict resolution

Required

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Must be at least 21 years old

Must qualify for applicable licenses / certificates

Ability to perform Qolsys installs including life safety devices and smart home components

Ability to perform ‘takeover' of 2GIG, Vista, GE systems

The ability to use hand tools, laptop, and tablet are required

Previous low voltage license/certification required

Driver's license - Ability to drive and maintain company vehicle

Strong written and verbal communication skills

Preferred

Some sales experience is desired

Some knowledge of low voltage systems desired

Basic knowledge of wireless communication and troubleshooting desired

Willingness to learn new technologies and skills

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program