Always Best Care Seattle ยท 2 hours ago
Operations Coordinator
Fletcher, NC
Full-time
Onsite
New Grad, Entry LevelAlways Best Care Seattle is seeking a dedicated Operations Coordinator to join their growing team. This role is essential for ensuring smooth daily operations and high-quality support for office staff, clients, and caregivers, managing various administrative and scheduling tasks.
Publishing
Responsibilities
Assist in coordinating new client starts of care with marketers, care coordinators, and nurses
Ensure caregivers are properly oriented to clients' needs
Staff and schedule new home care clients, ensuring accuracy and timeliness
Schedule services for new and existing clients and adjust as daily needs arise
Monitor client/caregiver schedules to ensure accuracy and completeness
Update caregiver shift tasks daily
Communicate schedule details to caregivers and clients as needed
Verify critical client schedules with caregivers 1-2 days in advance
Complete client staffing schedules at least four weeks ahead
Manage caregiver callouts and client schedule change requests in a prompt, professional manner
Minimize open shifts and unfunded overtime when scheduling or re-staffing
Notify caregivers promptly of any schedule changes
Document all caregiver, client, and other operational activities in the business system
Inform staff of client issues or potential care level changes that may require attention
Ensure all client and caregiver files are managed securely per HIPAA and company privacy policies
Greet visitors and direct them to the appropriate department
Answer phone calls and route them to the correct staff member
Process incoming mail
Enter prospective client inquiries into the Welcome Home CRM
Implement grievance forms and notify the appropriate department manager
Handle incoming calls from prospective clients and referral sources professionally and route for follow-up
Provide rotating after-hours and weekend on-call phone coverage
Perform additional administrative and office tasks as assigned
Qualification
Required
Strong organizational skills and exceptional attention to detail
Excellent interpersonal and communication skills for interacting with employees, clients, and referral sources
Ability to manage sensitive information with professionalism and confidentiality
Proactive problem-solving abilities and effective negotiation skills when addressing staffing needs and schedule changes
Preferred
Previous experience in human resources, scheduling, or a related field preferred but not required
Benefits
Paid time off
Company
Always Best Care Seattle
Always Best Care Seattle offers non-medical in-home care and assisted living referral services in Seattle and surrounding locations.
Founded in 2022Seattle, Washington, US
2-10 employeesFunding
Current Stage
Early StageLeadership Team
Sarah Cave
Owner and CEO
Company data provided by crunchbase