ServiceMaster by Twins · 1 month ago
Water/Fire Restoration Technician
Norcross, GA 30010
Full-time
Onsite
New Grad, Entry LevelServiceMaster by Twins is a company focused on providing essential services through empowered people and world-class customer service. They are seeking a Water and/or Fire Restoration Technician who will be responsible for monitoring, inspecting, and completing restoration jobs, ensuring quality control, and preparing necessary documentation for insurance reimbursement.
Consumer Services
Responsibilities
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Qualification
Required
High school graduate or equivalent
Valid Drivers' License and satisfactory driving record
Good verbal and written communication skills
Good problem solving and customer service skills
Knowledge of disaster restoration industry
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions
Preferred
Experience in the restoration or construction industry
Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician
Company
ServiceMaster by Twins
At ServiceMaster Restore, we help homes and businesses recover from water, fire, mold, and storm damage with speed, expertise, and care.
Founded in 1991Rome, Georgia, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase