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Beth Israel Lahey Health · 1 day ago

MRI Patient Registration Coordinator - 32 hours/ week, Evenings

Beverly, MA

Full-time

Onsite

Mid Level

$21/hr - $28.26/hr

3+ years exp

Beth Israel Lahey Health is a growing organization dedicated to making a difference in people’s lives. The MRI Patient Registration Coordinator will assist with patient care, manage patient registration processes, and support MRI scheduling while ensuring a high level of patient interaction and safety compliance.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Greets patients in a prompt and courteous manner

Answers/directs calls and pages when required

Registers patients accurately through the computer to ensure a proper check in process, verifying the patients identification, scanning the health insurance card in EPIC, have the patient sign a consent for treatment/billing, scan documents into EPIC, wristband patient, and verifies and updates all registration, guarantor and insurance fields to ensure eligibility, benefits, copay and preauthorization are all in place

Collects co-payments and ensures all patients without insurance pay at time of scan. Reconciles collections in EPIC, closes cash draw and delivers payments to the appropriate party before end of shift

Performs MRI safety screening with patient for metal implants and other contraindications

Makes necessary arrangements for outpatient ride assistance

Arranges ambulance service for inpatients to our satellite locations when applicable and transport services for in-house patients

Mails transcribed reports to the patient and/or an additional physician as per patient request at the time of his/her scan

Transcribes, scans and files all outpatient orders into Epic

Reviews orders for accuracy in accordance with MRI Protocol Manual

Sorts and distributes mail

Copies and prepares MRI safety screening form packets

Contacts patients regarding arrangements for cd pickup which are required for radiologist comparison. Processes patient and referring provider requests for MRI results report and CD of images

MRI scheduling/rescheduling of patient appointments

Performs phone MRI safety pre-screening with patient including follow up on: GFR lab results; orbital x-rays and ensures all metal implants and contraindications research has been completed for the day’s patients. Documents all important patient correspondence i.e. operative notes, insurance updates and implants which are essential for MRI safety and patient satisfaction

Inpatient scheduling as needed

When call queues are busy, backs up MRI Schedulers on ACD (Automated Call Distribution) system as needed

Emails Radiologist daily coverage schedule to all MRI Department staff

Monitors front office inventory levels and purchases office supplies as necessary

Provides courteous interaction between the MRI Department and referring hospitals/physicians’ offices

Works with MRI Scheduling Supervisor/Patient Services Facilitator and Chief Technologist in implementing policies regarding patient care

Completes special projects as requested by management

Reads and responds to all e-mails appropriately and promptly

Maintains clean waiting rooms and coffee station

Completes all annual safety training for MRI and Hospital mandatory Healthstream learning modules

Performs technologist aide functions as needed i.e. screens patient, changes patient, assist with lifting/positioning of the patient in preparation for the MRI, obtains CD at end of exam for patient and cleans MRI scanner room

Interviews patients, obtains pertinent clinical history before MRI examination and fully informs patient about the exam

Assists getting the patient changed for their exam. Assists getting the patient in and out of the scan room

Assists Technologist with positioning of patients

Conducts proper discharge of patient

Confirms with the technologist that the patient leaves with the correct CD if applicable

Ensures the stocking of scan rooms and linen closets

Assists claustrophobic, elderly, pediatric and inpatients