Performance Operations Support Associate - Customer Service Research jobs in United States
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U.S. Bank · 1 hour ago

Performance Operations Support Associate - Customer Service Research

positionIrving, TX
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$20.87/hr - $27.84/hr
date5+ years exp

U.S. Bank is on a journey to help customers and businesses make smarter financial decisions. The Performance Operations Support Associate will provide research support to call centers and other business lines, ensuring compliance with internal standards and assisting in various operational tasks.

BankingFinancial ServicesInsuranceMortgageWealth Management
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H1B Sponsor Likelynote

Responsibilities

Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance
Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures
May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area
May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements
May use PC based software packages for word processing, graphics, spread sheets, databases, etc. Specified job duties may vary by area

Qualification

Report writingData entryAttention to detailAdministrative skillsPC software proficiencyMathematical skillsTask managementVerbal communicationWritten communication

Required

High school diploma or equivalent
Five or more years of experience in business and general office environment

Preferred

Comprehensive understanding of the business and adept office skills
Demonstrated administrative skills and acute attention to detail
Strong reading, writing and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Strong personal computer skills and knowledge of other office equipment
Well-developed verbal, grammatical, and written communication skills

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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Glassdoor3.6
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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

H1B Sponsorship

U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (679)
2024 (508)
2023 (545)
2022 (806)
2021 (549)
2020 (403)

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

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John C Stern
CFO
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Daniel Crozier
Senior Vice President Operations
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