Clearwave Fiber · 3 hours ago
Supervisor, Installation & Repair
Mokena, IL
Full-time
Onsite
Senior Level
$68K/yr - $85K/yr
5+ years expClearwave Fiber is a 100% Fiber Optic Internet provider committed to building stronger communities through connectivity. They are seeking an Installation & Repair Supervisor to lead a team of technicians in installing and repairing telecommunications services while ensuring high-quality workmanship and customer satisfaction.
ConsultingInternetTelecommunications
Responsibilities
Lead, coach, and support a team of skilled technicians responsible for installing and repairing voice, video, broadband, and fiber services
Oversee day-to-day field operations, scheduling, service orders, preventive maintenance, and troubleshooting
Ensure high-quality workmanship, safety compliance, and timely completion of work
Conduct quality control assessments and audits to keep work standards high and repeat truck rolls low
Serve as the go-between for Operations, Sales, Engineering, and Customers — keeping everyone aligned and informed
Analyze trouble tickets and productivity data to identify wins, gaps, and opportunities for improvement
Train and develop technicians on evolving fiber and fixed wireless technologies
Model professional behavior and create a team culture of accountability, pride, and ownership
Take part in hiring, performance feedback, coaching, and recognition
Maintain accurate reporting, inventory accountability, crew schedules, and compliance documentation
Jump in to support other Clearwave markets as needed
Qualification
Required
5+ years in telecommunications installation, repair, construction, or field operations
Strong knowledge of copper, HFC, GPON, Fiber-to-the-Home systems, and broadband provisioning
Experience leading, training, or mentoring field teams — formal supervisor experience a plus
Solid understanding of AC/DC theory and safe work practices
Strong problem-solving skills — you see issues, own them, and fix them
Organizational and time management skills that would make even the most chaotic day look effortless
Ability to communicate clearly and confidently — written, verbal, and in the field
A clean driving record, valid license, and willingness to work flexible hours as needed
Benefits
Lucrative bonus plan
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid Time Off
401(k) with matching and vested immediately
Employee Assistance Plan
Employee Referral Plan
Free services, if living within service area
Associate recognition program
Advancement opportunities
Collaborative work environment
Company
Clearwave Fiber
Clearwave Fiber is an internet service provider that operates a nearly 6,000 route-mile Fiber network serving communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Couch
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-19
2025-12-09
Clearwave Fiber
2025-12-03
Company data provided by crunchbase