Hilton St. Petersburg Carillon Park · 3 hours ago
Assistant Front Office Manager
200 Independence Dr Menlo Park California 94025 US
Full-time
Onsite
Entry, Mid Level
1+ years expHilton St. Petersburg Carillon Park is a part of the Echelon Luxury & Lifestyle division of HHM Hotels, redefining high-end hospitality in Silicon Valley. The Assistant Front Office Manager will oversee front office operations and ensure guest satisfaction while supporting and training staff according to established standards.
Hospitality
Responsibilities
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review, submit for approval, and order capital budget items as required
Review correspondence from guests and incident logs; direct staff according to information obtained
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Qualification
Required
1 to 3 years hospitality related experience, including front desk operations experience
Associate or Bachelor's degree preferred
Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review, submit for approval, and order capital budget items as required
Review correspondence from guests and incident logs; direct staff according to information obtained
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Company
Hilton St. Petersburg Carillon Park
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase