Abbott · 2 hours ago
Complaint Investigations Tech
Alameda, CA
Contract
Onsite
New Grad, Entry LevelAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Complaint Investigations Tech is responsible for processing and investigating returned medical device products to support customer complaint resolution while ensuring compliance with ISO and FDA Quality System Regulations.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Safely unpack and sort returned products by product line
Investigate returned products related to customer complaints involving blood glucose meters, strips, and sensors
Perform routine physical, chemical, and functional testing on returned products
Use laboratory and troubleshooting equipment including multimeters, oscilloscopes, test fixtures, and microscopes
Accurately document investigation results in the Complaint Handling System
Maintain proper documentation of all laboratory work and quality records
Ensure testing equipment is within calibration and validity requirements
Process customer returns in a timely manner in compliance with ISO and FDA QSR standards
Support company goals for complaint investigation timelines and closures
Follow written SOPs and work instructions consistently
Qualification
Required
High School Diploma or equivalent (GED) with technical experience
Proficient computer skills, including basic Microsoft Office and internet-based systems
Strong data entry and documentation skills
Ability to read, write, and comprehend English
Ability to focus while performing repetitive and routine investigations
Good written and verbal communication skills
Preferred
Experience in the Medical Device or Biotech industry
Knowledge of electronic troubleshooting
Inspection or Quality experience
Ability to work effectively in a team environment
Associate's degree (2-year) in Electrical Engineering or another science-related field
Recent Bachelor's degree graduates in Engineering or Science are an ideal fit
Benefits
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
Founded in 1888
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2025-12-31
Company data provided by crunchbase