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MBI Health Services, LLC. · 1 month ago

Clinical Support Specialist

Washington, DC

Full-time

Onsite

Entry Level

2+ years exp

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area, providing a wide range of services for adults and children. The Clinical Support Specialist will support client care, maintain accurate records, and ensure smooth communication between staff and clients, while gaining hands-on experience in clinical operations.

Health CareHome Health CarePsychology

Responsibilities

Maintain and update client files, ensuring records are accurate and comply with regulatory standards

Provide clerical support, including filing, scheduling, and document preparation for clinical staff

Assist in compiling data and reports required for internal reviews, audits, and quality assurance programs

Prepare and distribute clinical forms and informational materials to staff and clients

Maintain familiarity with relevant CARF (Commission on Accreditation of Rehabilitation Facilities) standards to support compliance efforts

Assist with client intake procedures, including gathering required documentation and verifying eligibility for services

Provide clients with clear, accurate information regarding clinical services, policies, and procedures

Serve as a liaison between clinical staff and clients, relaying information and addressing concerns in a compassionate and timely manner

Follow up with clients to remind them of appointments, provide necessary updates, and assist with post-visit care coordination

Schedule client appointments, coordinating with clinical staff to optimize availability and minimize client wait times

Ensure all appointment details are recorded accurately in the scheduling system

Maintain client appointment calendars and manage appointment reminders via phone, email, or text

Log all scheduled and missed appointments and assist with rescheduling when necessary

Conduct periodic file audits to ensure compliance with organizational and regulatory standards

Assist with data entry, updates, and retrieval of client records for internal reviews or external audits

Act as a communication bridge between clinical staff, clients, and external stakeholders

Relay important updates, instructions, or information to clinical staff in a timely manner

Ensure that clinical operations run smoothly by collaborating effectively with the broader administrative team

Maintain confidentiality in handling sensitive client information and adhere to HIPAA regulations

Ensure that all clinical documentation, records, and client communications comply with federal, state, and agency regulations

Assist in preparing for external reviews or audits by ensuring that records and processes are compliant and well-documented

Qualification

Electronic Health RecordsHealthcare DocumentationBachelor's DegreeAdministrative SupportVerbal CommunicationWritten CommunicationTime ManagementConfidentiality

Required

At least two years of experience in an administrative or clinical support role within a healthcare setting

Strong working knowledge of healthcare-related documentation processes and software, including experience with electronic health records (EHR) systems (e.g., Credible)

Ability to handle sensitive information with discretion and maintain confidentiality

Excellent verbal and written communication skills

Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment