Customer Support Representative II jobs in United States
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ICONMA ยท 19 hours ago

Customer Support Representative II

positionJohnston, IA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16.89/hr - $18.92/hr

ICONMA is an Agriculture Products company seeking a Customer Support Representative II for their Johnston, IA location. The role involves providing front-line technical support to client dealers and customers, optimizing customer satisfaction and retention through various communication channels.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system
Technicians also create and maintain support tools/solutions available online

Qualification

Customer service experienceFluent in SpanishTroubleshooting skillsData management experienceInterpersonal communicationsConsumer software applicationsAgricultureAgriculture operations experiencePrior work in AgricultureBachelor's degreeNegotiation skillsConflict resolution skills

Required

Fluent in Spanish
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Benefits

Health Benefits
Referral Program

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase