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Highland Rivers Behavioral Health · 10 hours ago

Information Technology Specialist

Dalton, GA

Full-time

Onsite

New Grad, Entry Level

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness and substance use disorders. The IT Support Specialist is responsible for troubleshooting software and hardware issues, providing advanced technical support to the user base, and ensuring the smooth operation of IT systems across multiple locations.

Health CareNon ProfitWellness

Responsibilities

Provide on-site technical support to users at multiple locations throughout the agency

Respond to customer requests for assistance related to all deployed hardware and software

Deploy, maintain and troubleshoot laptops and desktops in assigned locations

Troubleshoot all mobile equipment, including tablets and smartphones

Help customers with questions and issues regarding usage of industry-standard commercial off-the-shelf (COTS) software applications

Provide support for Video Conferencing systems and customer support for video conferences

Work as part of a team, sharing duties with other IT personnel throughout the company

Coordinate project actions with IT Management and staff, program managers, as well as vendors and technical representatives

Monitor IT Ticket System for user requests and needs

Other Duties as assigned

Qualification

Technical supportTroubleshootingCOTS softwareVideo conferencing systemsHardware maintenance

Required

Troubleshoots software and hardware issues

Provides advanced technical support to HRBH user base

Provides on-site technical support to users at multiple locations throughout the agency

Responds to customer requests for assistance related to all deployed hardware and software

Deploys, maintains and troubleshoots laptops and desktops in assigned locations

Troubleshoots all mobile equipment, including tablets and smartphones

Helps customers with questions and issues regarding usage of industry-standard commercial off-the-shelf (COTS) software applications

Provides support for Video Conferencing systems and customer support for video conferences

Works as part of a team, sharing duties with other IT personnel throughout the company

Coordinates project actions with IT Management and staff, program managers, as well as vendors and technical representatives

Monitors IT Ticket System for user requests and needs

Other Duties as assigned

Benefits

Health Insurance through the State Health Benefit Plan of GA

Flexible Benefits such as dental, vision, life, critical illness, etc.

Retirement Plan with employer matching

4 weeks of Paid Time Off with increase of accruals based on years of service

10 paid holidays

1 personal day

Qualifying employer for Public Student Loan Forgiveness

Company

Highland Rivers Behavioral Health

We are a behavioral healthcare agency offering services for adults, youth, and families with mental health and addictive disease challenges as well as adults with intellectual and developmental disabilities.

Founded in 2002