R1 RCM · 12 hours ago
Customer Service Representative - Patient Registration
Jacksonville, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20.28/hrR1 RCM is a leading provider of technology-driven solutions aimed at improving patient experiences and financial performance in healthcare. The Customer Service Representative role focuses on assisting patients with the registration process in a fast-paced environment, requiring strong multitasking and communication skills to address patient needs and concerns.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care
Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time
Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc
Qualification
Required
High School Diploma or GED
Excellent customer service experience
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
Founded in 2003
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
Columbia West
2025-12-13
Precedence Research
2025-11-24
Precedence Research
2025-10-31
Company data provided by crunchbase