Well Care Health · 10 hours ago
Director of Operations (RN or PT)
Wilmington, NC
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expWell Care Health is seeking a Director of Operations to oversee the delivery of high-quality home health services. The role involves leading market teams, ensuring compliance with regulations, and promoting a positive work culture while managing operational and financial metrics.
Health CareHome Health Care
Responsibilities
Driving Well Care’s culture, mission, vision, and values throughout the assigned Market
Providing effective and strong leadership to all Market teams
Promoting a positive working environment and culture that engages and fulfills all teams and minimizes regrettable turnover
Managing and overseeing all operations to ensure the consistent delivery of high quality and profitable home health services, as well as results for operational and financial key metrics
Assuring Market’s compliance with all applicable rules, regulations and standards
Overseeing and driving experience excellence for patients, families, referrals sources, and vendor partners
Planning, developing, implementing and evaluating home health services, programs and activities
Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers
Ensures agency compliance with applicable laws, regulations and accreditation standards
Direct community outreach efforts to build and maintain a high level of community involvement and visibility
Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget
Contributes to program effectiveness
Organizes and performs work effectively and efficiently
Maintains and adjusts schedule to enhance the Market’s performance
Demonstrates a daily commitment to the values and culture of Well Care
Demonstrates positive interpersonal relations in dealing with all members of the organization
Effectively demonstrates the mission, vision and values of Well Care on a daily basis
Maintains confidentiality
Qualification
Required
RN or PT from an accredited school with minimum of a Bachelors Degree preferred
Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC)
Must have 3+ years experience in Operations Management in a healthcare setting
3-5 years home health experience
Minimum of 3-5 years progressively responsible management experience in a healthcare or related field
Extensive knowledge of home care principles and practice
Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations
Extensive knowledge of principles and practice of personnel management and conflict resolution
Demonstrated ability to speak clearly, to answer the telephone and be computer literate
Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc
Demonstrated ability to speak clearly and effectively before small and large groups
Ability to communicate orally and in writing and be literate in the English language
Demonstrated ability to sit for extended periods of time
Demonstrated ability to communicate orally and in writing
Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor's offices
Demonstrated ability to perform basic statistical calculations
Ability to interpret and analyze statistical data
Ability to forecast staffing and service development needs based on statistical data
Ability to analyze regulations/standards and to operationalize them appropriately
Ability to assess and evaluate staff and agency performance
Ability to explain/teach staff from a variety of educational backgrounds
Must possess long and short-term memory and high-level reasoning and problem solving skills
Ability to see, hear and communicate verbally
Must have valid North Carolina driver's license and an operational vehicle
Preferred
Master's Degree in nursing or health related field preferred
Company
Well Care Health
Well Care Health provides home health and home care services across the Carolinas.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Zac Long
CEO & General Counsel
Matt Chadwick
Chief Financial Officer
Recent News
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