HCA Florida Oak Hill Hospital ยท 3 hours ago
HR Customer Service Rep High Volume Call Center
United States
Full-time
Remote
Entry Level
1+ years expHCA Florida Oak Hill Hospital is part of HCA Healthcare, a leading provider of healthcare services. The HR Customer Service Representative will perform administrative and data management activities to support HR functions and ensure high-quality service delivery.
Health CareHospitalMedical
Responsibilities
Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
Provides support within a HR Line of Business
Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
Escalate unresolved issues as needed
Perform any other duties as needed
Provide assistance on navigating internal resources on self-service and HR technology tools
Qualification
Required
Strong Customer Service skills
Virtual employees are required to have high speed interview with 25 MB download and 15 MB upload
Remote employees are required to live within a 60 mile radius of an HCA Hospital
Preferred
1 year of experience in HR preferred
Previous call center experience preferred
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Florida Oak Hill Hospital
Oak Hill Hospital is now HCA Florida Oak Hill Hospital.
Founded in 1984Brooksville, Florida, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kenneth Wicker
Chief Executive Officer
Company data provided by crunchbase